National Bank Head of Digital Online Channels Job in Kenya November 2016
Fresh recruitment : Head of Digital Online Channels Vacancies in Kenya Nov 2016
Jobs opening : National Bank Latest careers Nov 2016
National Bank of Kenya
Position Title: Head of Digital Online Channels
Job Ref No. HR/53/16
Available Positions: One (1)
Division: ICT
Reporting to: Director ICT
Position Scope: The successful candidate will be responsible for leading & co-ordinating the Bank’s Card, Mobile, ATM and other emerging channels as a business delivery channel for the Bank’s corporate & retail customers.
Key Responsibilities:
- Provide technical support for existing ATM/Card, mobile and internet banking systems and implementation of related projects.
- Keep track of user issues and oversee their prompt resolution.
- Follow established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
- Continuously analyse user requirements to develop and provide solutions.
- Routine system administration and management.
- Maintain up to date system and user documentation.
- Ensure compliance of SLAs by system vendors.
- Develop real time online reports and monitoring tools to be able to track ATMs / mobile banking and Cards acquiring system uptime and performance.
- Continual Service Improvement by recommending and implementing upgrades or changes to the ATM/Card & mobile solutions for increased performance, security or business benefits
- Develop subject matter expert knowledge of ATM/Card, Mobile technologies, e-Commerce and other payment banking technologies
- Develop Business Continuity plans for both ATM/Card & mobile channel solutions.
- System monitoring to ensure both maximum uptime for systems and transactional integrity.
- Development and provision of both structured and ad-hoc reports for consumption by various teams.
Skills & Experience:
- Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
- Eight (8) years’ experience experience in IT field
- Sound knowledge of Bank operations, policies & procedures
- Experience in mobile, cards &ATM based financial systems as well as SMS& USSD connectivity
- Project Management, ITIL Certification
- Excellent leadership & team management skills
- Good communication & interpersonal skills
- Customer focused – ability to strike a solid balance between external and internal customer orientation
How to Apply:
Send your CV and application letter clearly indicating the position title on the subject line to: recruitment@nationalbank.co.ke by 14th November 2016.
Only shortlisted candidates will be contacted.